Events & tickets
Sell and scan tickets
- How to add and edit ticketsCreate free or paid tickets for your event in Admin, change them later, and understand the limits on prices, numbers and sales dates.
- How to make a ticket members-onlyAdd required memberships to a ticket so only people with an active membership can buy it, and see what non-members see.
- How to give members a cheaper ticketAdd a membership discount to a paid ticket so people with an active membership pay less, and see how the member price shows at checkout.
- How to create discount codes for a ticketAdd discount codes that take a fixed amount off a paid ticket, see where buyers enter them, and check which codes were used.
- Public and private eventsChoose who can find your event, share a private event with selected memberships, and learn why new organizations start with private events.
- How to publish an eventPublish a draft event in Admin so people can see it, and fix the most common reasons publishing is blocked.
- How to duplicate an eventMake a new draft from an existing event, with the same details, tickets and questions, and see what you need to change before you publish it.
- How to add a cover image to an eventThis guide shows you how to add or update the cover image for an event on Orbi.
- Event image safe zonesThis guide shows you how to design event images that look correct in both the home feed and the event detail view.
- How to enable questions for ticket buyersThis guide shows you how to collect additional information from attendees at the time of ticket purchase.
- How to invite a co-host to an eventInvite other organizations to co-host your event, accept or reject invitations you receive, and see what co-hosts can do.
- How to remove a co-host from an eventThis guide shows you how to remove a co-host from one of your events.
- How to send a message to event attendeesThis guide shows you how to post an update on your event and send a notification to everyone who has a ticket.
- How to track ticket sales on the Insights tabSee how many tickets you've sold, your ticket revenue, how many tickets have been used and which discounts buyers applied.
- How to view and export your attendee listSee who has tickets to your event, check people in manually, and download the attendance list as CSV or Excel.
- How to view and export attendee question responsesThis guide shows you how to access the answers your ticket buyers submitted at checkout.
- How to scan tickets at your eventThis guide shows you how to set up and use ticket scanning at your event.
- How to scan tickets in the Orbi appUse the ticket scanner in the Orbi app at the door, understand the scan results, and undo a check-in made by mistake.
- Scan tickets using a scanning linkThis guide shows you how to scan event tickets using a scanning link — no admin access required. Ideal for volunteers and door staff.
- How to refund a ticketRefund a single ticket from the Attendees tab in Admin, and learn which tickets can't be refunded and why a refund can fail.
- How to cancel an eventCancel a published event in Admin, understand what happens to the event and its tickets, and refund attendees.
- Can we archive or remove old events?Wondering how to tidy up completed events from your organization's page? Here's the answer.
- How to find and save events in the appBrowse upcoming events in the Orbi app, save the ones you're interested in, and find them again later.
- How to buy tickets in the Orbi appChoose your tickets, answer the organizer's questions and pay in the Orbi app, step by step.
- How to buy tickets on orbi.ioBuy tickets in your browser on orbi.io without the app, then find your tickets and receipts and show your ticket at the door.
- How to find your tickets in the app and show them at the doorFind your tickets in the Orbi app, open the QR code at the door, and understand what the ticket statuses mean.
- How ticket transfers and resale workOrganizers decide whether tickets can be given away or resold. Here is how to turn it on, and how ticket holders send or sell a ticket.
- How to buy resale tickets and get alerts when an event is sold outBuy a ticket that another attendee has put up for resale in the Orbi app or on orbi.io, and get notified when new resale tickets are listed.
- Why can't I buy a ticket in the app?What the messages in the Orbi app mean when you can't select a ticket, reserve it or pay for it, and what to do next.
- Can people outside my school buy tickets to an event?Wondering whether people from other universities can buy tickets to your event? Here's the answer.
- Can I cancel my ticket and get a refund?Wondering if you can get a refund on your Orbi ticket? Here's the answer.
- My purchased tickets are not showing in my accountIf you bought tickets but they're not appearing in your Orbi account, this article explains how to fix it.
- My receipt was sent to the wrong email addressIf your purchase receipt was sent to the wrong address — for example, an Apple Relay ID or a mistyped address — this article explains how to fix it.
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