How to find your tickets in the app and show them at the door

Find your tickets

There are three ways to get to your tickets in the Orbi app:

• My tickets: open the Campus tab and tap My tickets. Upcoming and ongoing events are under Active, and earlier ones under Past. Tap an event to see its tickets.
• The event page: open the event and tap View your tickets at the top, or My tickets or View my tickets on the page.
• The home feed: from one hour before an event starts until it ends, the home feed shows it with View ticket.

You can also see your tickets on orbi.io under My tickets. See How to buy tickets on orbi.io.

If the Campus tab asks you to Select school, choose your school first to unlock Campus. See How to change your school or country in the app.

Show your ticket at the door

1. Open your tickets for the event. If you have more than one, swipe sideways. Each ticket shows, for example, "Ticket 1 of 3".
2. Tap the QR code to enlarge it. The app turns up the screen brightness while the large code is shown.
3. Show the code to the person scanning. Tap anywhere to close it.

To keep the screen bright on the ticket itself, tap the sun icon at the top of the screen. If the app asks for access to set screen brightness, select Go to settings and allow it.

The ticket updates by itself. Once it has been scanned, it shows Consumed.

Before you arrive

The app needs an internet connection to load your tickets. They are not saved on your phone for offline use. If the venue has poor signal, open your ticket while you still have a connection and keep the app open.

Ticket statuses

A ticket that is refunded, transferred or pending transfer has no usable QR code.

Receipts

Open your tickets for the event and tap the receipt icon at the top. See My receipt was sent to the wrong email address.

Can't find a ticket you bought? See My purchased tickets are not showing in my account.