Why can't I buy a ticket in the app?

You can't select the ticket

On Purchase tickets, each ticket can show a status:

If you select a ticket before its release, the checkout shows "The tickets will be released in" followed by a countdown. Stay on the screen. You can reserve your tickets when the countdown ends.

The reservation fails

• "You cannot buy more tickets of ticket type …": the organizer has set a maximum number of tickets per person. Tickets you already have count toward it.
• "Not enough available tickets of type …": there are fewer tickets left than you selected. Choose fewer.
• "Ticket type … has not begun its sales period" or "… has ended its sales period": sales opened or closed while you were in checkout.
• "Your cart was updated because ticket availability or pricing changed. Please review your selection.": check your tickets and the total before you continue.
• "The provided code is invalid, please try again": check the discount code with the organizer.

The payment fails

• "Failed to load payment options.": tap Retry. Check your internet connection.
• "Payment failed:" followed by a reason, or "Failed to process payment. Please try again.": try again, or choose another payment method under Payment method.
• "Time ran out. The purchase was not completed.": your reservation lasted about five minutes and has expired. Start again and reserve your tickets.
• "Orbi cannot process payments at the moment.": try again later.

You paid but can't see the ticket

New tickets can take up to a minute to appear. See My purchased tickets are not showing in my account.

For the full buying steps, see How to buy tickets in the Orbi app.