How to buy tickets on orbi.io

You don't need the Orbi app to buy tickets. You can buy them on orbi.io in any browser.

Choose your tickets

1. Open the event on orbi.io.
2. Select Get tickets. If all tickets to the event are free, the button says Reserve spot.
3. On Select your tickets, choose how many of each ticket you want.
4. Select Continue.
5. If the organizer has added questions, answer them on Questions and select Continue. You answer once for each ticket. Your tickets are not reserved yet at this point.
6. On Confirm your order, check the Ticket overview. If the ticket has discount codes, enter your code under Apply discount and select Apply.
7. Select Reserve tickets.

For free tickets, you're done. You see Order successful. For paid tickets, pay as described below.

Sign in

You can choose tickets without signing in, but you need an Orbi account to reserve them. When you select Reserve tickets, you're asked to sign in. If you don't have an account, you can create one in the same step. Your selected tickets are kept while you sign in.

If you're not signed in, you see Member pricing may apply. Prices and available tickets can change after you sign in, for example if you have a membership that gives a discount. Select Sign in now to see your prices before you continue.

Pay for your tickets

After you reserve, your tickets are held for you for about five minutes. The top of the page shows how much time you have left.

1. On Select payment method, choose how to pay and enter your payment details.
2. Check the total. Any Service fee (incl. VAT) is shown before you pay.
3. Select Complete purchase.

If the time runs out, you see "Time ran out. The purchase was not completed." Select Reserve tickets to try again. If you try to leave the payment page before you pay, you're asked to confirm. If you leave, your reservation is canceled.

After you buy

You see Payment successful and Thank you for your purchase! Your tickets are sent to the email address on your Orbi account, together with a receipt.

Select View my tickets to see them. New tickets can take up to a minute to appear.

Your tickets are also in the Orbi app if you sign in with the same account. See How to find your tickets in the app and show them at the door.

Find your tickets on orbi.io

1. Sign in on orbi.io and open My tickets from the menu.
2. Upcoming events are under Upcoming and earlier ones under Past. Select an event to open your tickets.

You can also open the event and select My ticket or My tickets.

Show your ticket at the door

1. Open your tickets for the event on your phone.
2. Select the QR code to enlarge it.
3. Show the code to the person scanning. Select Close when you're done.

The QR code can't be used if the ticket has been refunded or transferred, or while a transfer is pending.

Receipts

1. Open your tickets for the event.
2. Select Receipts.

The receipt shows the reference, date, buyer, seller, VAT and total. To get it by email again, select Resend receipt email. See My receipt was sent to the wrong email address.

Can't find a ticket you bought? See My purchased tickets are not showing in my account.