How to scan tickets in the Orbi app

Use the ticket scanner in the Orbi app at the door, understand the scan results, and undo a check-in made by mistake.

Updated October 1, 2026

Who can scan

You can scan tickets in the app if you are a team member of the organization that created the event or of one of its co-hosts. Volunteers without a team role can scan with a scanning link. See Scan tickets using a scanning link.

Start scanning

Open the event in the Orbi app.
Tap Scan tickets. In some versions of the app, it's Go to ticket scanner at the top of the event page.
If you see No camera access, tap Grant permission and allow Orbi to use the camera.
Point the camera at the QR code on the attendee's ticket.

The top of the scanner shows how many tickets have been checked in out of those sold, for example 12/80. The phone plays a sound and vibrates after each scan.

Scan results

You see	What it means
Ticket consumed	The ticket is valid and is now checked in. You see the attendee's name and email, the event, the ticket and any answers to the organizer's questions.
Ticket no longer available	The ticket can't be used. It says whether it was already consumed, transferred or refunded, and when.
Invalid QR code	The code is not an Orbi ticket.
Wrong event	The ticket is for another event.
Unauthorized	You don't have access to scan tickets for this event.
Something went wrong	Scan the ticket again.

If someone has sent the ticket to another person and they haven't claimed it yet, it shows as transferred and can't be checked in.

If a ticket was sent by email and requires a membership, you may see Unverified membership. The app can't check that membership, so check it yourself if needed.

Undo a check-in

If you checked in a ticket by mistake, tap Undo consume ticket in the scan result, then confirm. You see "Ticket has been restored" and the ticket can be scanned again.

Battery saver

Battery saver is on by default. It turns off the camera after a minute without activity, and you see Scanner paused. Tap Resume scanner to continue, or Turn off battery saver. You can also switch it in the scanner menu at the top right.

For more help during an event, see How to scan tickets at your event.