My receipt was sent to the wrong email address

View your receipt on orbi.io

You can always find your receipts in your Orbi account:

1. Sign in on orbi.io and open My tickets from the menu.
2. Find the event and select Receipts.

The receipt shows the reference, date, buyer, seller, VAT and total.

View your receipt in the Orbi app

1. Open your tickets for the event. See How to find your tickets in the app and show them at the door.
2. Tap the receipt icon at the top of the screen to open Receipts.

If you see "No receipts for this event", there is no receipt for this event on the account you're signed in to.

Send the receipt again

On the Receipts page, select Resend receipt email. The receipt is sent to the email address on your Orbi account. If you see This receipt was recently sent. Try again later., wait a while before trying again.

In the app, tap the paper plane button next to the organization's name on the receipt. You see "Receipt email sent". If you see "Could not send receipt email. Try again.", wait a few minutes before you try again. A receipt can only be resent once every five minutes.

If the email address on your account is wrong

Email support@orbi.io with:

• Your name
• The event name and date
• Your correct email address

We'll resend the receipt manually.