My purchased tickets are not showing in my account

If you bought tickets but they're not appearing in your Orbi account, this article explains how to fix it.

Updated October 1, 2026

Solution

Make sure you're signed in to the correct account, the one linked to the email address you used when purchasing
Check your email inbox (including spam/junk) for an order confirmation to verify the purchase completed
If you just bought the tickets, wait a minute and refresh. New tickets can take up to a minute to appear.
On orbi.io, open My tickets from the menu. Upcoming events are under Upcoming and earlier ones under Past.
In the Orbi app, open the Campus tab and tap My tickets. Upcoming and ongoing events are under Active and earlier ones under Past. If the Campus tab asks you to Select school, choose your school first, or open the event and tap View your tickets.

If someone sent you the ticket

A ticket that someone sends or sells to you only shows up after you accept it. Open the link in the email you received, then select Claim ticket, or Buy ticket if they are selling it. Make sure you're signed in to the account you want the ticket on. In the app, the screen shows which email the ticket will be claimed as, for example "Claim ticket as" followed by your email.

If the page says the ticket has already been claimed or the transfer has been canceled, contact the person who sent it.