Payments
Orbi Pay and payouts
- How does Orbi Pay work?Wondering how Orbi Pay handles ticket and membership revenue for your organisation? Here's the answer.
- How to set up Orbi PayThis guide shows you how to activate Orbi Pay in Admin so your organisation can start collecting ticket and membership revenue.
- Troubleshooting: Organisation verification failedIf your organisation verification is being rejected during Orbi Pay setup, this article explains how to fix it.
- Is the Orbi Pay account connected to a bank account?Does Orbi Pay pay directly into your organisation's bank account? Yes here's the answer.
- When will we receive the money from ticket sales?Wondering when your ticket revenue will arrive? Here's the answer.
- We received a deposit we don't recognize. What is it?If your organisation has received a bank deposit that you don't recognise, this article explains how to identify it.
- Missing payout report: we can only see one of two payoutsIf you're expecting two payout reports but can only see one, this article explains how to find the missing one.
- How to change the bank account for payoutsThis guide explains how to update the bank account where Orbi Pay deposits your ticket and membership revenue.
- What does the status on the Payments page mean?Learn what each status next to the Payments title in Admin means and what you need to do.
- How to view payouts and download payout reportsSee the payouts Orbi Pay has sent to your bank account and download a PDF report for each one.
- How do Orbi fees and refunds affect your payouts?Learn who pays the Orbi service fee, how fees show up in your payout reports and what happens to your payouts when you refund a ticket.
Still have questions?
Our support team is happy to help.
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