How to change the bank account for payouts

This guide explains how to update the bank account where Orbi Pay deposits your ticket and membership revenue.

Updated October 1, 2026

You enter your organisation's bank account (IBAN) once, when you set up Orbi Pay. Admin has no separate field for changing it afterwards.

Steps

In Admin, go to Payments.
Select Update information. This opens Stripe, where you can review and update your organisation's account information.
If you can't change the bank account there, contact support. The Payments page says to contact support for payout or account questions.

Note: Changes may require re-verification of your organisation. While Stripe reviews the new information, the status on the Payments page shows Under review, and Update information is hidden until the review is done.

If your organisation's payments are managed by another organisation, only that organisation can change the bank account.