How to set up Orbi Pay

Prerequisites

• You are on your organisation's team in Admin (the Admin or Member role both have access to payments)
• The organisation's bank account number in IBAN format
• A verification document dated within the last 6 months (see requirements below)

Steps

1. Open Payments Open your organisation page on orbi.io, select Enter Admin, then select Payments in the sidebar.

2. Fill in general information Under General information, choose your Type of organization (Company, Non profit or Individual), your Country and an Email address.

3. Fill in payout information Under Payout information, choose the Bank account owner (Company or Individual), then enter the Company name or Full name of the account owner, your VAT rate (a whole number from 0 to 100) and your IBAN.

4. Accept the terms and continue Tick I accept the terms of service and select Continue. The button stays disabled until every field is filled in.

5. Complete verification with Stripe You are sent to Stripe to register your organisation's details and verify them. Your verification document must not be older than 6 months and must include:

• Business legal name
• Business registered address
• Organisational number

We recommend using an Account Activity Statement ("Engagemangsbesked" in Swedish), which you can order from your internet bank.

6. Check the status When you return to Admin, the Payments page shows a status next to the title. Verified means your payment information is complete. Any other status tells you what Stripe still needs. See What does the status on the Payments page mean?

Common issues

• Verification rejected? See Troubleshooting: Organisation verification failed.
• "Enter a valid IBAN." Check the IBAN for typos. The field accepts IBANs only.
• "Unable to set up payments." Something went wrong when the account was created. Try again, and contact support if it keeps happening.
• You left Stripe before finishing? Go back to Payments and select Update information to open Stripe again and add the missing information.
• The page says "Payments are managed by" another organisation? Your organisation already uses that organisation's payment account, so you don't need to set up your own.