We received a deposit we don't recognize. What is it?

If your organisation has received a bank deposit that you don't recognise, this article explains how to identify it.

Updated October 1, 2026

Cause

This is most likely an Orbi Pay payout. Payouts are sent weekly and cover the previous week's sales, so one deposit can include money from several events and memberships rather than a single event.

Solution

In Admin, go to Payments.
Select the Date range field and choose dates around the day the deposit arrived.
Find the payout card with the same amount.
Select the card, then select Download to get the payout report. The report lists the events, memberships and transactions included in that payout.