Missing payout report: we can only see one of two payouts

If you're expecting two payout reports but can only see one, this article explains how to find the missing one.

Updated October 1, 2026

Cause

Every payout has its own payout report. If you received two deposits, there are two payouts and two reports. The Payments page only lists payouts within the selected date range, and by default the range starts on the first day of the month three months ago. A payout that was created before that date is not shown until you change the range.

The list also only shows payouts that have been paid. A payout that is still on its way to your bank does not appear yet.

Solution

In Admin, go to Payments.
Select the Date range field and choose a range that covers both payouts. You can pick dates back to July 2022.
Each payout appears as its own card marked Paid. Select a card and select Download to get its report.

If the payout appears but the download fails with Unable to download the payout report., the report may not be ready yet. Try again later, and contact support if it still fails.

If your organisation's payments are managed by another organisation, payouts and reports are only available to that organisation. Ask them for the report.