How to view payouts and download payout reports

See the payouts Orbi Pay has sent to your bank account and download a PDF report for each one.

Updated October 1, 2026

The Payments page in Admin lists every payout that has been paid to your organisation's bank account. Each payout has a PDF report that shows exactly what it contains.

View your payouts

Open your organisation page on orbi.io and select Enter Admin.
Select Payments in the sidebar.
Each payout is shown as a card marked Paid, with the amount and the date the payout was created.
To see older or newer payouts, select the Date range field and choose a start and end date. By default, the range starts on the first day of the month three months ago and ends today. You can pick dates back to July 2022.

Only payouts that have been paid are listed. A payout that is still on its way to your bank does not appear yet.

Download a payout report

Select a payout card. The Download payout report dialog opens.
Select Download.

You can also open the menu on the card and select Download. The file is named after the payout's arrival date, for example orbi-payout-2026-09-14.pdf.

What the report contains

The report includes:

A summary for each organisation included in the payout
Sales per event and per ticket type
Sales per membership and membership period
Every transaction, with sales, fees, refunded sales and refunded fees

If you entered a VAT rate above 0 when you set up Orbi Pay, the report also shows the sum excluding VAT and the VAT amount.

Common issues

"Unable to load payouts." Reload the page and try again.
"Unable to download the payout report." The report may not be ready yet if the payout was just paid. Try again later.
You can't see any payouts. If the page says Payments are managed by another organisation, only that organisation can see payouts and reports.