Troubleshooting: Organisation verification failed

If your organisation verification is being rejected during Orbi Pay setup, this article explains how to fix it.

Updated October 1, 2026

Cause

When Stripe can't verify the information you submitted, the Payments page in Admin shows the status Verification failed. The most common reason for rejection is that the submitted document doesn't meet the requirements.

Solution

In Admin, go to Payments.
Select Update information. This opens Stripe, where you can correct the information or upload a new document.
Submit the changes and return to Admin. While Stripe reviews them, the status shows Under review.

Your verification document must:

Be dated within the last 6 months
Include the business legal name
Include the business registered address
Include the organisational number

Recommended document: An Account Activity Statement ("Engagemangsbesked" in Swedish) meets all requirements and can be ordered from your internet bank. If the bank asks you to choose a start date, select the previous month.

If your organisation's payments are managed by another organisation, you can't update the information yourself. Contact the organisation shown on the Payments page.