How to log out or switch accounts in the app
Log out of the Orbi app, or switch to another Orbi account on the same phone.
Updated October 1, 2026
Log out
- Tap your profile picture in the top right corner of the home screen
- Tap the cog icon to open Settings
- Scroll down and tap Log out
You return to the start screen.
What happens when you log out
- Your phone stops getting push notifications for the account
- A Student ID saved on the phone is removed. To get it back, log in with the same account and open your Student ID while connected to the internet.
Your tickets, memberships and other purchases stay on your account. They show up again when you log in.
Switch to another account
The app is logged in to one account at a time. To switch:
- Log out as described above
- Tap Log in
- Log in with the other account's email address, or with Continue with Apple or Continue with Google
If tickets or memberships seem to be missing, check that you are logged in to the account you used when you bought them. See My purchased tickets are not showing in my account.
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Still have questions?
Our support team is happy to help.