How to sign in and reset your password on orbi.io

Updated October 1, 2026

You use the same Orbi account on orbi.io and in the Orbi app. Sign in with the same email address, or the same Google or Apple account, and you see the same tickets and memberships.

Sign in

On orbi.io, select Sign in at the top of the page. You can also be asked to sign in when you do something that needs an account, such as reserving tickets.
On Sign up or sign in, choose how to continue:
- Continue with Google
- Continue with Apple
- Or enter your Email and select Continue

If you use Google or Apple with the same email address as an existing Orbi account, you're signed in to that account.

When you continue with your email, Orbi asks for one of these, depending on your account:

Password: enter your password and select Continue.
Enter verification code: Orbi emails you a 6-digit code. Enter it under Verification code. It's submitted as soon as all 6 digits are entered, or you can select Verify. You get a code instead of a password if you created your account with Google, Apple or a code.

You see Signing in... and are taken back to where you were.

Create an account

If there is no Orbi account for your email address, you see Sign up.

Enter your First name and Last name.
Choose your Country.
Choose a Password with at least 8 characters.
Select Continue.

You're signed in right away. Orbi also emails you a link to verify your email address. Open it within 2 days. When it works, you see Email verified.

If you sign up with Google or Apple, you don't need a password and your email doesn't need to be verified.

Reset your password

Enter your email and select Continue.
On the password step, select Forgot password?
On Forgot your password?, enter your email address and select Send email. You see "Reset email sent! Please check your inbox."
Open the email from Orbi and select the link.
On Choose a new password, enter a New password with at least 8 characters, and enter it again under Confirm password.
Select Reset password. You see Password Updated Successfully.
Select Continue and sign in with your new password.

Your new password works in the Orbi app too.

Common messages

Message	What to do
Incorrect password	Check the password, or select Forgot password?
The code you entered is invalid. Please try again.	Use the newest code. Codes expire after 5 minutes. After 5 wrong tries, wait a few minutes, select Resend and enter the new code.
Didn't get a code?	Check your spam folder. You can select Resend every 30 seconds. Until then, you see a Resend in countdown.
Invalid email address	Check the address for typos.
User with this email not found	No account uses this email. You may have signed up with another address, or with Google or Apple.
You have requested too many password resets. Please try again later.	Wait a while, then try again.
Invalid link	The reset or verification link is invalid or has expired. Ask for a new one.
We couldn't complete the security check. Please refresh the page and try again.	Refresh the page and sign up again.
Something went wrong. Please try again.	Check your internet connection and try again.