I can't log in to the app

Fix the most common problems with one-time codes, passwords, verification emails and Apple or Google sign-in in the Orbi app.

Updated October 1, 2026

I didn't get the one-time code

Check that the email address shown on the Enter one-time code screen is correct. If not, tap Back and enter it again.
Check your spam or junk folder.
Wait until the Resend in countdown finishes, then tap Resend. You can request a new code every 30 seconds.

"The code you entered is invalid"

Codes expire after 5 minutes, so always use the newest code you received. After several wrong attempts in a row, even a correct code is rejected for a few minutes. Wait, tap Resend, and enter the new code.

I forgot my password

On the Enter password screen, tap Forgot your password?
Enter your email address and tap Next
Open the email from Orbi and follow the link to create a new password
Return to the app and log in

If you see A user with the provided email does not exist, you may have signed up with another email address, or with Apple or Google.

I didn't get the verification email

If the app shows Verify your account, check your spam folder first. Then tap Re-send verification e-mail. If you see You have to wait before requesting a new verification e-mail, wait a couple of minutes and try again.

Tapping Complete signup before you open the link shows Your email has not been verified.

If you made a typo in your email address, tap Delete account on the same screen, confirm with Yes, delete my account, and sign up again with the right address.

Apple or Google doesn't work

Continue with Apple is only available on iPhone and iPad. If you created your account with Apple and now use an Android phone, enter the email address of your Orbi account in the email field instead. Orbi then asks for a code or a password.

Other messages

Invalid email: check the address for typos.
Security check failed. Please try again.: this can appear when you create an account. Wait a moment and tap Continue again.
Something went wrong. Please try again!: check your internet connection and try again.

If you still can't log in, email support@orbi.io from the address you use with Orbi.