Smarter ticket scanning

September 17, 2026

The door is the busiest part of any event. We've improved the ticket scanner so you get everything you need in one scan, in the app and on the web.

What's new

Check-in progress. See how many tickets have been checked in out of how many have been sold, updated as you scan.
Answers to your questions. If you asked ticket buyers questions, such as dietary needs or a student ID number, their answers show up when you scan the ticket.
Previous owners. If a ticket was transferred or resold, you can see who owned it before, so you know how the ticket changed hands.
Undo a check-in. Scanned the wrong ticket? Undo the check-in and the owner can check in again.

The scanner also tells you clearly when a ticket is already checked in, refunded, transferred or still waiting to be claimed.

Where to find it

In the app: open your event and tap Scan tickets.
On the web: open your event in Admin and choose Scan tickets.

Need help at the door? Share a scan link with your team. Anyone with the link can scan tickets for that event in the Orbi app, without needing a role in your organization.

The new scanner is available from app version 11.10.2. Make sure your door staff are on the latest version.