How to add a membership from another membership system

Some organizations manage memberships in another system. Here is how to connect such a membership to your Orbi account.

Updated October 1, 2026

Some organizations manage their members in another membership system. You don't buy these memberships in Orbi. Instead, you connect the membership you already have so it shows up in the app.

You can tell these memberships apart because the button on the membership page says Add instead of Buy.

Connect your membership

Open the membership in the app.
Next to Membership, tap Add. The Add membership screen opens.
Enter the details the screen asks for. Depending on the membership system, this is either:
- Your Personal number, for example 920101XXXX.
- A Personal code. Tap Go to your member pages, log in to the organization's member pages, copy the code shown there and paste it in the app.
Tap Connect membership.

When it works, you see The membership has been successfully added to your account. The membership card then appears under My memberships. See Where to find your membership card.

On orbi.io

You can also connect the membership in your browser.

Sign in on orbi.io and open the membership. It shows Connect your membership.
Select Add. The Add membership page opens.
Enter what the page asks for. Depending on the membership system, this is your Personal number, a Code from the organization's member pages (select Open member pages to get it), your Email address or your Student number. Use the details you're registered with in that system.
Select Connect membership.

When it works, you're taken back to the membership page. If it fails, you see Could not connect membership and the reason.

Troubleshooting

"Must be a valid Swedish personal identity number": Check the format of your personal number and try again.

"Could not find a member matching the provided credentials": The membership system has no member with these details. Check that you entered them correctly. If they are correct, contact the organization to check your membership.

"This code has already been used by another user": The membership is already connected to another Orbi account. Contact the organization.

Renewals, cancellations and refunds for these memberships are handled by the organization in its own membership system, not in Orbi.