A section or sub-account can't access their account

Each section or sub-account on Orbi is its own organization with its own team. People get access to its Admin by being on that team, not through a shared login.

If someone on the section's team still has access

An Admin of the section can invite the people who need access. In Admin, go to Team, click Invite and enter their email address. See How to invite a team member.

The invited person must accept with the same email address the invitation was sent to.

If nobody has access

Email support@orbi.io with the section's name, your organisation name and the email address that should get access. We can send an invitation so you can manage the section yourself.