Why can't I use a discount?

Verify that you are a student, get a required membership, and fix the most common messages you see when a discount doesn't work.

Updated October 1, 2026

Some discounts have requirements. The app shows a message when you tap the button on a discount you can't use yet.

"Verification needed"

The discount is only for verified students. To verify:

In the dialog, enter your school email address under Student email.
Tap Send verification email.
Open the email and follow the link.

When your school email is verified, you count as a verified student for one year. If you created your Orbi account with your school email, you are already verified.

"The email provided is not a valid student email": Orbi does not recognize the address as a school email. Use the email address you got from your school.

"This email has already been used to verify another account": The address is already connected to a different Orbi account.

"Missing membership"

The discount is only for members of one or more memberships. The discount page shows the required memberships and how many of them you have, for example 0 / 1 active. Tap a membership to open it and join. See How to find and join a membership in the app.

If you need more than one, the message tells you whether you need at least one of them or all of them. An expired membership doesn't count.

Other messages

"This discount is no longer available": The discount has ended or been removed.

"Discount is no longer active": The discount has ended or been paused, so it can't be redeemed.

"You can redeem this discount again at" or "You can redeem this discount again in": You have redeemed it recently. Wait until the time shown.

"This campaign has run out of discount codes": All codes for this discount have been handed out.

"Something went wrong while fetching the discount code": Try again. Codes are only given out in the country where your school is, so check that the right Place of Study is set in your profile.

"Something went wrong while redeeming the discount": Try again. Some in-store discounts can only be redeemed once, and redeeming them a second time fails with this message.

I can't find a discount

Discounts are shown for the country where your school is.
Discounts show up on their start date and disappear when they end or are paused.
If you see No discounts found, tap Reset filter in Filter discounts.